Webinars

Patient benefit-related denials can cost an organization millions of dollars per year if not managed properly.  Technology, processes, and procedures play a critical role in reducing these denials.  However, they can not be viewed in isolation, but rather from a holistic perspective, bridging the gap between Patient Access and Claims Management to create full revenue cycle initiative.  This webinar will highlight these issues, and we will hear from one acute care facility about how they managed their fight against patient-related benefit denials.

During HFMA’s recent Revenue Cycle and Price Transparency conference, SSI’s Lori Brocato (Vice President, Product Management) and Kaylee House (Analytics Product Leader) presented this session focusing on using HFMA’s Map Keys and other best practices to identify, manage, and prevent denials and rejections. They also review denial trends as well as the best ways to workflow claims with denials.

During HFMA’s recent Revenue Cycle and Price Transparency conference, SSI’s Nick Davis (Vice President, Product Management – Patient Access Solutions) and Elizabeth Brightman (Senior Product Manager) presented this session focusing on using HFMA’s Patient Friendly Billing® principles and other consumerism-related best practices to leverage technology to measure, manage, and prevent medical debt. They also review patient financial engagement trends as well as discuss how patient satisfaction relates to collecting patient out of pocket costs.

Most providers, and many health plans, dread coming to the negotiation table for their contracts – they both see it as an unbalanced scale with each side trying whatever they can to tip it in their own favor. This outlook often favors passion over reason, which can lead to frustration throughout the negotiation process.