SSI provides ongoing account management, product optimization, technical troubleshooting, training resources, and responsive client support to help organizations maximize long-term performance.
Healthcare IT Support Services
Support When You Need It
SSI provides our clients with tailored communication, support, and flexibility to optimize financial and operational performance.
Always On Client Support
We built SSI’s support model on intelligent automation and highly trained industry professionals.
Find the Support You Need Whenever You Need It
Our AI-enabled self-service knowledge base offers 24/7 instant access to relevant content, while our experienced support team anticipates potential obstacles. This ensures that our clients are minimally impacted by changes or challenges.
Along with a team of dedicated specialists, we also equip our clients with a digital toolkit. Online resources include client website login for additional training resources and access to the electronic service management system to submit and track service requests.
Better Support for Better Outcomes
The right support model improves adoption, efficiency, and long-term results.
Faster Issue Resolution
Quick access to support helps teams resolve issues faster and reduce operational disruption.
Stronger Solution Adoption
Training and proactive guidance help clients maximize the value of every SSI solution.
Long-Term Performance Gains
Ongoing optimization improves workflows, strengthens RCM outcomes, and supports business growth.
Trusted Strategic Partnership
Clients gain a long-term partner invested in performance—not just a software provider.
Supporting You at Each Step
Who You’ll Work With
Together, our sales, operations, and client support teams comprise comprehensive training and healthcare IT support services for our clients.
Account Executive
Strategic relationship manager responsible for contracting, sales, and account strategy. Collaborates closely with Account Managers to maintain a product roadmap.
Account Manager
Proactively ensures solution optimization and monitors key RCM metrics; collaborates with clients to improve productivity and efficiency. Regularly performs no-cost account reviews.
Client Support Manager
Leads and coordinates large-scale client support initiatives and serves as an escalation point for client support issues.
Client Support Team
Provides 100% US-based support via telephone or online requests. Troubleshoots problems, completes change requests, provides instructions for how-to questions.
Improve Performance Where It Matters Most
Whether you’re a provider or payer, identify the solutions that best align with your organizational needs.
Client Support
Frequently Asked Questions
Clients have access to an AI-enabled self-service knowledge base 24/7, along with online service request tools that make it easy to submit and track support needs at any time.
Absolutely. Our team helps clients identify opportunities for improvement, monitor RCM performance, and optimize workflows—not just resolve technical issues.
Transform Your Revenue Cycle
Discover how The SSI Group’s healthcare revenue cycle solutions can help you increase efficiency and improve financial outcomes.
