Company

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Which best describes your organization?

Which best describes your organization?*

Payer

Provider

Clinical / Quality Team

What's the biggest issue you're dealing with right now?

What's the biggest issue you're dealing with right now?*

Staff are spending too much time resolving claim issues

Struggling with increasing clinical staffing claim review

Fraud prevention

We struggle with full latency disparate systems and rely on manual workflows

What area requires the most staff intervention?

What area requires the most staff intervention?*

Incomplete / incorrect claim data

Billing complexity creating exceptions

Provider outreach (phone, email, fax)

Paper claim submissions

What is your biggest issue related to scalability?

What is your biggest issue related to scalability?*

Lack of automation

Claims don't adhere to our current rules

Incomplete, inaccurate, or inconsistent claim data

Prior Auth complexity - Medicare/Medicaid requirements, missed/mismatched authorizations

What is your biggest issue related to data quality?

What is your biggest issue related to data quality?*

Data quality issues

Submitted claims don't adhere to our current rules

Provider misalignment with regulations

Limited edit intelligence to prevent resubmission of known errors

What is the biggest obstacle to achieving full latency disparate systems?

What is the biggest obstacle to achieving full latency disparate systems?*

Strain on IT resources to maintain availability, compliance, and performance

Constant deployment of policy, authorization, and payer rule updates requiring continuous configuration and testing

Fragmented processes and siloed data prevent straight-through processing

Legacy systems and limited budget for modernization

How is your organization currently handling claims administration?

How is your organization currently handling claims administration?*

Mostly manual processes

A mix of manual and automation

Heavily automated, but not optimized

Not sure

How much is this impacting your organization?

How much is this impacting your organization?*

Major impact affecting revenue

Moderate impact, needs improvement

Minor impact, exploring options

How soon are you looking to address this?

How soon are you looking to address this?*

Immediately, we need a solution now

In the next 3 to 6 months

Just researching for now

What best describes your organization?

What best describes your organization?*

Large / National Health Plan (+1M members)

Mid-size Health Plan (250K to 1M members)

Small / Local Health Plan (<250K members)

What's the biggest challenge you're facing right now?

What's the biggest challenge you're facing right now?*

Claims are being rejected

Claims are being denied

Rejections, denials, and follow-up are delaying payment

Our team is spending too much time on manual work

We don't have good visibility into performance or data

Our systems don't integrate well, creating duplicate work

Upstream issues are delaying submission or surfacing later as rejections or denials

We're not confident we're capturing all available revenue

It's a combination of everything mentioned

Where are you seeing the biggest breakdowns?

Where are you seeing the biggest breakdowns?*

Errors before submission

Errors after submission

Approvals take too long

We don't know why denials are happening

It's a mix of everything

What tasks are most manual or time-consuming?

What tasks are most manual or time-consuming?*

Data entry between systems

Claims processing workflows

Prior authorizations / eligibility checks

Payer communications / eligibility appeals

Everything feels manual

What's hardest to understand right now?

What's hardest to understand right now?*

Why revenue is fluctuating

Where issues are coming from

Which teams are performing

Payer behavior and trends

We don't have access to reporting

What kind of issues are you running into?

What kind of issues are you running into?*

Systems don't communicate with each other

Duplicate data entry across platforms

Delays in data syncing

Limited access to real-time data

Reporting across systems is difficult

Where are things slowing down?

Where are things slowing down?*

Prior authorization approvals

Eligibility verification

Pre-billing processes

Delayed follow-up with payers

Manual follow-up with payers

Where do you think revenue is slipping?

Where do you think revenue is slipping?*

Claims are undercoded or incomplete

Denials aren't being appealed

Missed reimbursement opportunities

Lack of insights into performance

Not sure

What are you noticing day-to-day?

What are you noticing day-to-day?*

Work is handled row-by-row

Payments are unpredictable

Staff is overwhelmed

Reporting doesn't match reality

We're reacting instead of being proactive

How is your organization currently handling this?

How is your organization currently handling this?*

Mostly manual processes

A mix of manual and automation

Heavily automated, but not optimized

Not sure

How much is this impacting your organization?

How much is this impacting your organization?*

Major impact affecting revenue

Moderate impact, needs improvement

Minor impact, exploring options

How soon are you looking to address this?

How soon are you looking to address this?*

Immediately, we need a solution now

In the next 3 to 6 months

Just researching for now

What best describes your organization?

What best describes your organization?*

Hospital / Health System

Physician Group

Ambulatory Surgery Center

Post-Acute Care

Other

Do you currently use any of the following?

Select all that apply

Do you currently use any of the following?*

EHR process

Clearinghouse

Claims management tools

Analytics / reporting tools

Otherwise none

What’s the biggest issue you’re dealing with right now?

What’s the biggest issue you’re dealing with right now?*

Too much time is spent collecting data

Data gaps are compromising measurement accuracy

Care gap closure initiatives are not effective

Challenges meeting interoperability and dQM requirements

What is your biggest issue with data collection?

What is your biggest issue with data collection?*

Collecting external data (claims or clinical)

Data is in multiple formats

Staff spending time chart-chasing

Manual abstraction is slow and error-prone

What is your biggest challenge with collecting comprehensive data?

Data siloed across systems

Data not available in time

Limited exchange between counterparts

Not enough staff resources

What is your biggest challenge with care gap closure?

What is your biggest challenge with care gap closure?*

Identifying gaps too late

Difficulty pinpointing care gaps

Misalignment with providers/payers

Unclear prioritization

What is the biggest challenge in meeting requirements?

What is the biggest challenge in meeting requirements?*

Limited IT resources

Fragmented or incomplete digital data

Incomplete interoperability/dQM implementation

Data quality / standardization issues

How is your organization currently handling quality measurement?

How is your organization currently handling quality measurement?*

Mostly manual processes

A mix of manual and automation

Heavily automated, but not optimized

Not sure

How much is this impacting your organization?

How much is this impacting your organization?*

Major impact affecting revenue

Moderate impact, needs improvement

Minor impact, exploring options

How soon are you looking to address this?

How soon are you looking to address this?*

Immediately, we need a solution now

In the next 3 to 6 months

Just researching for now

What best describes your organization?

What best describes your organization?*

Large / Nationwide

Mid-size / Regional

Small / Community

Contact Information

Based on your responses, we've identified how your revenue operations could be improved. Let's build your custom plan. How can we reach you?

First Name*

Last Name*

Phone*

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Email Address*

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Company Name*

Anything else you'd like us to know? (Open Text [optional])

Which best describes your organization?

What's the biggest issue you're dealing with right now?

What area requires the most staff intervention?

What is your biggest issue related to scalability?

What is your biggest issue related to data quality?

What is the biggest obstacle to achieving full latency disparate systems?

How is your organization currently handling claims administration?

How much is this impacting your organization?

How soon are you looking to address this?

What best describes your organization?

What's the biggest challenge you're facing right now?

Where are you seeing the biggest breakdowns?

What tasks are most manual or time-consuming?

What's hardest to understand right now?

What kind of issues are you running into?

Where are things slowing down?

Where do you think revenue is slipping?

What are you noticing day-to-day?

How is your organization currently handling this?

How much is this impacting your organization?

How soon are you looking to address this?

What best describes your organization?

Do you currently use any of the following?

What’s the biggest issue you’re dealing with right now?

What is your biggest issue with data collection?

What is your biggest challenge with collecting comprehensive data?

What is your biggest challenge with care gap closure?

What is the biggest challenge in meeting requirements?

How is your organization currently handling quality measurement?

How much is this impacting your organization?

How soon are you looking to address this?

What best describes your organization?

Contact Information

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