Implementation

Tailor-made just for you.

An approach inspired by what makes your business unique.

The SSI implementation process is centered on client workflow, rather than features and functions of the system, to help organizations capitalize on solutions’ capabilities. Best practices from existing clients are incorporated into every implementation to accelerate the learning curve and ensure end-users are properly trained. While the implementation process generally follows a set of standard components, we strive to understand, and incorporate, the nuances of each client organization to help ensure you’ll be successful.

How it works.

Project Management

Each client is paired with an SSI project manager, whose role is to guide you through the implementation process.

Project Planning and Initiation

A client-specific project plan is created and schedule to determine activities required to achieve your desired timeline.

System Preparation

SSI performs its standard provisioning and setup services to adequately prepare clients for the software implementation. For implementation of SSI Billing, this stage also includes a review of client files and suggestions for improving the validation rate.

Discovery and Setup

(One-Site or Remote)
This stage consists of a three-day working session to help client personnel develop a better understanding of current processes, identify opportunities to incorporate best practices and establish system workflow. For SSI Billing implementations, SSI representatives also confirm edit and validation decisions and review system management activities.

System Configuration and Testing

System configuration and testing are completed based on information gathered in the Discovery and Setup session. This includes the preparation of training materials to align with client processes.

End-User Training

(One-Site or Remote)
End-user training is conducted to ensure users have a thorough understanding of system workflow and proper utilization of the software for completing individual responsibilities. At this stage, we also work with clients to ensure readiness for go-live and follow up directly with end-users on training inquiries.

Go Live and Follow-Up

(One-Site or Remote)
SSI provides assistance during the initial three go-live days, including one-on-one guidance to system administrators and end users regarding daily SSI processes, along with confirmation of other integral functions.

Just the start of a long-lasting relationship.

The implementation process marks the beginning of a unique and lasting partnership. Our team of experienced implementation professionals, comprised entirely of HFMA Certified Revenue Cycle Representatives, remains by our clients’ side long after the go-live event has ended.

We offer continuing training opportunities for clients, whether you’re onboarding new staff post-implementation or simply need a refresher on specific features. From within the SSI application, view our live training calendar and register for one of the numerous live training classes offered each month. SSI Training Consultants cover a variety of topics, including beginner and advanced user training and administrative best practices. Our searchable training sessions are also available on-demand.