Client Support

Take a team approach to success.

We add the best players to your lineup.

To thrive in the ever-changing healthcare landscape, you need more than just the right tools. It takes the support from people who have the experience to be your guide. That’s why SSI is committed to establishing a relationship with every client to provide tailored communication, support and flexibility to optimize your financial performance. And we’ve maintained this commitment for decades.

Our client support model is comprised of highly trained industry professionals who take a proactive approach to service. We work hard to anticipate potential obstacles and ensure our clients are minimally impacted by change or challenges.

Client support by the numbers.

<1 Second

Wait time to speak to a representative

14 Years

Average tenure of client support team

100%

U.S.-based support representatives

A client support model that covers all the bases.

Together, our sales, operations, and client support teams comprise a comprehensive training and support system for our clients. Many of these individuals are HFMA Certified Revenue Cycle Representatives, having completed a rigorous program covering eight key content areas in the healthcare revenue cycle industry.

Along with a team of dedicated specialists, clients are also equipped with a digital toolkit. Online resources include client website login for additional training resources and access to the electronic service management system to submit and track service requests.

Account Executive

Strategic relationship manager responsible for contracting, sales and account strategy

Collaborates closely with Account Manager to maintain a product roadmap

Account Manager

Proactively ensures solution optimization

Monitors key RCM metrics; collaborates with clients to improve productivity and efficiency

Regularly performs no-cost account reviews to help address industry challenges, define priorities, and support special projects

Client Support Manager

Leads and coordinates large-scale client support initiatives

Serves as an escalation point for client support issues

Client Support Team

Provides 24/7 US-based support via telephone or online requests

Troubleshoots problems, completes change requests, provides instruction on how-to questions

Coordinates and supports releases

|

“SSI and their team are excellent business partners and go above and beyond to help us navigate to the best solution. They are engaging on special projects and partner with us to make our business successful and work with us to attain our goals.”

– Paula M. Lalor, Director, PFS- Business Office Support, Community Health Systems